TERMS & CONDITIONS

Espresive Media Agency Design Policies

Rights and Ownership

All services provided by Espresive Media Agency (Pty) Ltd are exclusively for the client’s use, except for the agency’s promotional purposes. Upon full payment, the following reproduction rights for all approved final designs will be granted:

  • The client will receive full transferable rights to the brand identity.
  • The client will obtain a full license to reproduce works through commercial printers.
  • Full ownership of all final artwork created during the project will be transferred to the client after complete payment of the agreed fee.

Payment Schedule

  • A 70% non-refundable deposit is required before work begins. The project will be scheduled once this payment is received.
  • The remaining 30% balance is due within 7 days or upon project completion—whichever comes first—before the final artwork is delivered to the client.

Delayed Payment

  • If an invoice remains unpaid for more than 30 days, a 5% late fee will be applied.
  • This fee will continue to accrue every 30 days until full payment is received.

Cancellation Policy

  • If client communication (via face-to-face, phone, or email) ceases for 180 days, the project may be canceled in writing by Espresive Media Agency.
  • Ownership of all copyrights will be retained by Espresive Media Agency.
  • A cancellation fee will be charged based on the work completed, not exceeding 100% of the total project cost.

Miscellaneous

  • Portfolio Use: The agency reserves the right to photograph and showcase completed designs for promotional, publication, or exhibition purposes.
  • Confidentiality: Clients must notify Espresive Media Agency in writing before the project begins if any material or information provided is confidential.
  • Indemnity: The client agrees to indemnify and hold Espresive Media Agency harmless from any claims, damages, or legal disputes arising from the delivered work.

Website Design Policies

Alterations, Revisions, and Content Supply

  • Third-party modifications: Espresive Media Agency is not responsible for any amendments made by third parties before or after a design is published.
  • Client-supplied content: Unless using Espresive Media Agency’s copywriting services, the client must provide all text and graphic materials (logos, images, etc.) before work begins.
    • Text should be final, free of grammatical errors, and in a standard text format.
    • Images should be high-resolution and properly licensed.
  • Revisions: Each project includes two rounds of minor revisions. Additional revisions will be billed at an hourly rate, with prior approval from the client.

Project Duration

  • Estimated timelines provided by Espresive Media Agency are approximate and may vary due to unforeseen circumstances.
  • The project duration officially starts once the deposit is received.

Website Design Only

  • After completion, the client will receive access to review the site and its login details.
  • One round of minor edits is allowed within 30 days, covering small text adjustments or layout tweaks. Major changes (e.g., image updates, color scheme modifications, or navigation changes) will incur additional fees.

Design Credits

The client agrees to allow Espresive Media Agency to feature completed designs in its portfolio, website, and promotional materials, unless otherwise agreed in writing.


General Terms

Rights of Refusal

  • Espresive Media Agency will not create or include content deemed offensive, illegal, or unethical.
  • The agency reserves the right to refuse or remove any material that violates these terms.

Cancellation Policy

  • If the client cancels or modifies a project after work has started, additional charges may apply for work completed up to that point.

Disclaimer

  • Espresive Media Agency makes no warranties regarding the performance or effectiveness of its services.
  • The agency is not responsible for any loss of data, non-delivery of services, or financial damages resulting from its work.
  • The client agrees that any claims will be limited to the fees paid for the service in question.

Espresive Media Agency reserves the right to work with subcontractors and external suppliers. Clients agree to be bound by their respective terms and conditions where applicable.

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